How It Works

Our commitment to you

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Rest assured, we won’t leave your site until every last detail of your tent installation is just right.

At Lunar Stretch Tents we understand that booking a tent for your big day, special occasion, festival or your corporate event is an important decision. Get it right, and you have the perfect backdrop for all kinds of magic to unfold. But if something goes wrong, then it can impact everything else.

That’s why we have established and proven customer service procedures and checking processes for complete peace of mind, so that the last thing you’ll be worrying about on the day is your tent.

It’s about more than just a set way of working. You’ll find our personal approach can accommodate last-minute changes or difficulties with a forward-thinking attitude that always achieves the result you want.

Our rigorous process

To ensure a faultless process from start to finish, we use the following step-by-step approach:

  • Step 1. First point of contact – after you make an initial inquiry, we contact you via your preferred method to have a simple conversation about the type of event you’re hosting and the facilities you might require.
  • Step 2. Consultation meeting – during a face-to-face session, we talk through every aspect of your event and aspirations, giving you an idea of costings from our set price list based on different tent configurations.
  • Step 3. Firm quotation – once we have established how many crew will be needed to support you on the day of your event, we furnish you with a finalised quotation and the terms and conditions of our service.
  • Step 4. Confirm booking – after an agreed deposit is paid, we confirm your chosen date. Please be aware that due to demand we recommend that you book at your earliest possible opportunity.
  • Step 5. Site inspection – prior to the event, a full survey is conducted to establish any challenges that may be faced by the installation crew, allowing us to anticipate these difficulties and work out solutions.
  • Step 6. Tent installation – using our established techniques, we quickly and efficiently work to erect your tent in the set timeframe. There’s always time to make changes too, should you need to revise anything at the last minute.
  • Step 7. Interior set up – finally we help you position and place all the features and furnishings inside the tent, letting you find the ideal arrangement for everything that’s needed to make your event go off with a bang!

Safety first

At Lunar Stretch Tents we employ extensive checking procedures to inspect the structural integrity of the tent, ensuring that everything has the pristine and professional look that we strive to achieve with every single installation.

We also perform all the appropriate Health and Safety checks in line with a firm Risk Assessment policy. Keeping your guests safe and free from danger is of paramount importance to us and we take this matter very seriously.

We’re proud that we have a 100% record on safety, without a single accident or incident resulting from the use of our stretch tents.